Billing Terms & Conditions

This Billing Terms and Conditions document outlines the payment and billing practices for Sophie New York.

1. Accepted Payment Methods

At Sophie New York, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express
• PayPal
• Apple Pay & Google Pay
• Bank Transfers: Available for bulk orders only (contact us for details)

All payments are processed in United States Dollars (USD).

2. Payment Processing

• Payments must be completed at the time of purchase.
• Orders will not be processed or shipped until full payment has been received.
• If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

• All prices listed on Sophie New York are displayed in USD.
• Prices are subject to change without notice.
• Any applicable taxes and shipping fees are calculated and shown at checkout.

4. Secure Payment Processing

• Sophie New York uses SSL encryption and trusted payment gateways to ensure that all transactions are processed securely.
• We do not store your credit card numbers or payment details on our servers.

5. Refunds & Chargebacks

• Refunds are processed in accordance with our Refund & Return Policy.
• Unauthorized chargebacks may be disputed.
• If you experience any billing issues, please contact us first at Support@sophie-newyork.com.

6. Fraud Prevention

• Sophie New York reserves the right to cancel or place on hold any order suspected of fraudulent or unauthorized activity.
• Additional identity verification may be requested for high-value transactions.

7. Contact Information

Customer Service Hours

Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST, New York time zone)

Response Time: We aim to reply within 1–2 business days.