Return & Refund Policy

Your Satisfaction is Our Priority

At Sophie New York, I take great pride in the quality and craftsmanship of every bag I create. If for any reason you are not completely satisfied with your purchase, I’m here to help.

Returns

  • Timeframe:
    You have 30 days from the date you receive your bag to initiate a return. If 30 days have passed since your order was delivered, unfortunately, I can’t offer you a refund or exchange. Cancellations are valid within 1 HOUR of ordering.
  • Condition:
    To be eligible for a return, your bag must be unused, in the same condition that you received it, and in its original packaging.
  • Process:
    To start a return, please email me at support@sophie-newyork.com with your order number and a brief explanation of why you’d like to return the item. I will provide you with instructions on how and where to send your return. Please do note that I do not offer free returns. And Returns should be sent back directly to my fulfillment company in Asia.

Refunds

  • Inspection:
    Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also inform you of the approval or rejection of your refund.
  • Processing:
    If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact me at support@grace-bags.com

Exchanges

  • Damaged or Defective Items:
    I only replace items if they are defective or damaged. If you need to exchange it for the same item, email me at support@sophie-newyork.com and I will assist you with the exchange process.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

About Me

Introduction: Hi there, I'm Sophie, and I'm so grateful you've stepped into my world of timeless elegance. For over 35 years, my Madison Avenue atelier has been my sanctuary—where I've poured my heart into creating clothing that transforms women. My journey began with a simple belief: every woman deserves to feel extraordinary. What started as sketches in my small Upper East Side studio blossomed into a legacy of empowering remarkable women through fashion. Each piece I've designed carries a piece of my soul. You're not just a customer to me; you're part of a sisterhood of women who understand that true style is about confidence, grace, and authenticity. Thank you for allowing me to be part of your story.