Frequently Asked Questions

Welcome to the Sophie New York FAQ page.

We're here to make your shopping experience as easy and enjoyable as possible. If you can't find the answer you're looking for, our customer support team is always happy to help.

Question #1: How long will it take to receive my order?

Our current delivery estimates are:

• Processing Time: 1–2 business days
• Shipping Time: 6–8 business days
• Estimated Delivery: 7–10 business days

For additional information, please visit our Shipping Policy.

Question #2: Do you offer free shipping?

Yes. We offer complimentary shipping on all orders delivered within the United States.

For more information, please visit our Shipping Policy.

Question #3: Where is Sophie New York located?

Sophie New York is a U.S.-based fashion brand offering thoughtfully selected women's styles with shipping available throughout the United States.

Question #4: What if I receive a defective product?

If your order arrives with a manufacturing defect or damage, please contact us at support@sophie-newyork.com within 30 days of receiving your order.

We'll gladly review the issue and arrange a replacement where applicable.

For full details, please see our Return Policy.

Question #5: Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of being placed.

If you'd like to make a cancellation request, please contact us as soon as possible at support@sophie-newyork.com

Question #6: What is your return policy?

We strive to keep returns simple and straightforward.

For complete information regarding returns and eligibility, please review our Return Policy.

Question #7: When will I receive my refund?

Once your return has been received and inspected, we'll begin processing your refund.

Refunds are typically returned to your original payment method within 7 business days.

For more information, please refer to our Return & Refund Policy.

Question #8: Do you offer any warranties or guarantees on your products?

Yes. Every purchase is covered by our 30-day satisfaction guarantee.

For complete details, please review our Return Policy.

Question #9: How can I contact customer support?

Our support team can be reached through our Contact Us page or by emailing: support@sophie-newyork.com

We're always happy to help.

Question #10: Do you ship outside the United States?

At this time, we only ship within the United States.

Question #11: Do you have a physical store location I can visit?

Sophie New York operates exclusively online.

This allows us to focus on offering carefully selected styles while keeping our collections accessible to customers across the country.

Question #12: Can I place a bulk order for my business or event?

Yes. We welcome larger orders for businesses, organizations and special occasions.

Please contact us at support@sophie-newyork.com and we'll be happy to assist you.

Question #13: What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our Return Policy.

Question #14: How do I track my order?

You can track your order through the Track Your Order page on our website.

Contact Information

Store Name: Sophie New York
Address: 131-21 14th Ave, College Point, NY 11356, United States
Email: support@sophie-newyork.com
Phone: +19179987615
Customer Service Hours: Monday to Friday, 8:00 AM — 5:00 PM ET (Eastern Time, USA)
Response Time: We aim to reply within 1–2 business days.